We accept exchanges and returns until 15 days after you’ve received your shoes. We only accept shoes that come back to us completely new, without any sign of use and in the original package. We are conscious that to try a shoe you need to walk with it on - we advise to try our shoes in a neutral areas, like a rug, so you don’t leave any mark on the shoes. The shipping for returning the shoes is responsibility of the buyer, as well as the responsibility of any miscarriage or damage occurred during the dispatch. If you want to exchange or return any product we advise you to always contact us by e-mail rutz@rutz.pt so we can arrange the process in the best way possible.

You can cancel your order if you do it before we send it, without any cost, only if the package is still in our hands. If you order anything and you want to cancel you should contact us immediately through rutz@rutz.pt and you should give us all the information about the order (product reference, size, color). If the cancelling request is successful we will inform you be e-mail.